Shipping, Warranties & Policies


Listed here are Racks Unlimited's Shipping, Warranties and Policies.
Shipping Info | Warranty Info | Policies

Shipping Information
We offer two options for shipping orders under 50 lbs within Canada. Please note that oversize shipments like roof top boxes will require a rate quote based on your region. If you require express service for your order please contact us for rates and available service.
 
Greyhound Collect
This option leaves the freight charges in your hands. We will package up your order and send it on the bus; when it gets to your area they will call you for pick-up and you pay for the freight when you pick it up. This can be one of the fastest options, especially in rural areas in AB, BC, SK & MB. For more information on rates you can go to www.greyhound.ca and click the link for Greyhound Courier Express.

Loomis Ground
We use Loomis for safe reliable transport of our shipments across Canada. Rates vary based on the size and weight of the shipment but this is what you can expect using this option:

Alberta $13.00 - $23.00
B.C. $17.00 - $32.00
Sask./Man. $17.00 - $32.00
Ontario $26.00 - $45.00
Quebec $28.00 - $55.00
Atlantic Canada and NWT $32.00 - $65.00

Roof top Boxes/Oversize Items
Roof top boxes and other large items are considered oversize, and rates can vary based on the freight company and the destination. We will find the best rate to your area and confirm the price before shipping the order.



Warranty Info
Thule Warranty (PDF)
Yakima Warranty (PDF)
Sportrack Warranty (PDF)
Swagman Warranty (PDF)
Warranties are available in PDF format. You will require Adobe's PDF Viewer to view these files.


Return Policies
Refunds will only be issued if product is returned in new condition and in original packaging with a receipt for a full refund within 30 days. After 30 days you may exchange merchandise or receive a store credit with original receipt. No returns will be accepted after 90 days from the date of invoice. All special orders will require a 15% restocking fee. Shipping charges for mail order/Internet purchases will only be credited under instances of salesperson error in placing the order. For mail order/Internet purchases a return authorization number must be obtained by calling (403)252-5607. Clearly mark the R.A.# on the shipping label of your package. A 10% restocking fee will apply to any racks that have been assembled and installed. If you have any further questions please contact us.